プライバシーポリシー

Last updated: 18 July 2026

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1. Who We Are

Lux Ceylon is the brand name under which Lux Ceylon Concierge Services (Pvt) Ltd, a company registered in Sri Lanka, operates.

We are a luxury travel experience provider curating bespoke journeys for international travellers.

If you have any questions regarding this Privacy Policy or how your data is handled, you may contact us at:

• Business Name: Lux Ceylon Concierge Services (Pvt) Ltd

• Brand Name: Lux Ceylon

• Email: [email protected]

• Business Location: Sri Lanka

2. Information We Collect

We collect personal information only when it is voluntarily provided by you or generated through your interaction with our website and communications.

This may include, by way of example, your name, contact details, travel preferences, group size, budget considerations, and other information relevant to planning and delivering a personalised travel experience. In certain cases, and only where required for travel arrangements, this may also include passport or identification details.

Information is collected through our website forms, enquiry submissions, newsletter sign-ups, direct messaging platforms (such as WhatsApp), and follow-up communications conducted via email or phone.

3. How We Use Your Information

Your information is used strictly to deliver a refined, seamless, and personalised travel experience. This includes:

• Responding to enquiries and planning bespoke itineraries

• Communicating with you via email or phone

• Providing trip-related updates, recommendations, and confirmations

• Sending curated marketing communications (where consent has been given)

• Improving our website, services, and overall user experience

We do not sell, rent, or trade your personal data.

4. Legal Basis for Processing (GDPR)

For individuals located in the European Union or United Kingdom, personal data is processed under the following lawful bases:

• Consent – when you submit enquiries or subscribe to marketing communications

• Contractual necessity – for trip planning and pre-booking consultations

• Legitimate interests – service improvement, analytics, and operational efficiency

You may withdraw your consent at any time.

5. Sharing of Information

Your personal data is shared only when necessary and only with trusted parties, including:

• Third-party service providers involved in trip planning and operations

• Analytics and marketing platforms (e.g. Google Analytics, Meta / Facebook Pixel)

• Internal planning and coordination tools such as Notion

All third parties are required to process your data securely and in compliance with applicable data protection laws.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our website.

Types of Cookies We Use

• Essential cookies – Required for core website functionality

• Analytics cookies – To analyse website usage and performance

• Marketing cookies – To deliver relevant advertising and content

You may manage or disable cookies via your browser settings. Please note that restricting cookies may affect website functionality.

7. Marketing Communications

With your consent, Lux Ceylon may send:

• Curated travel inspiration and destination insights

• Updates about our experiences and services

• Relevant promotions or announcements

You may unsubscribe from marketing emails at any time via the link provided. Trip-related or operational communications may still be sent where necessary.

8. Data Security

Lux Ceylon Concierge Services (Pvt) Ltd takes appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.

Sensitive information, including passport details, is handled with strict confidentiality and accessed only when essential for travel arrangements.

9. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes outlined in this policy, or as required to meet legal, regulatory, or operational obligations.

10. Children’s Information

Lux Ceylon does not knowingly collect personal information directly from children under the age of 16 without verifiable parental or guardian consent.

Where information relating to children is provided as part of a family or group travel enquiry, such information is used solely for the purpose of planning and delivering the requested travel services and is handled with heightened care and confidentiality.

If you believe that a child’s personal information has been provided to us without appropriate consent, please contact us and we will take appropriate steps to remove such information.

11. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your data

• Restrict or object to certain processing activities

• Withdraw consent at any time

• Request data portability

Requests may be submitted using the contact details provided above.

12. International Data Transfers

As an international travel brand, your personal data may be processed outside your country of residence. In all cases, appropriate safeguards are applied to ensure data protection standards are upheld.

13. Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in legal requirements or business practices. Any updates will be published on this page with a revised date.

14. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact:

Business Location: Sri Lanka

Business Name: Lux Ceylon Concierge Services (Pvt) Ltd

Brand Name: Lux Ceylon

Email: [email protected]